Book
Crucial conversations : tools for talking when stakes are high / Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler ; [foreword by Stephen R. Covey].
Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: new firsthand accounts of how these skills changed readers' lives; new case studies showing how business leaders successfully applied these methods to achieve results; new links to videos teaching what to do and what to avoid during crucial conservations; new research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: prepare for high-stakes conservations; make it safe to talk about almost anything; transform unpleasant emotions into powerful dialogue; be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
Record details
- ISBN: 9780071775304 (hardcover)
- ISBN: 0071775307 (hardcover)
- ISBN: 9780071771320 (paperback)
- ISBN: 0071771328 (paperback)
- Physical Description: xviii, 244 pages ; 24 cm
- Edition: Second edition.
- Publisher: New York : McGraw-Hill, [2012]
- Copyright: ©2012
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (p. 231) and index. |
| Formatted Contents Note: | Foreword to the second edition -- Foreword to the first edition -- Preface -- What's a crucial conversation?: and who cares? -- Mastering crucial conversations: the power of dialogue -- Start with heart: how to stay focused on what you really want -- Learn to look: how to notice when safety is at risk -- Make it safe: how to make it safe to talk about almost anything -- Master my stories: how to stay in dialogue when you're angry, scared, or hurt -- State my path: how to speak persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to action: how to turn crucial conversations into action and results -- Yeah, but: advice for tough cases -- Putting it all together: tools for preparing and learning -- Afterword: What I've learned about crucial conversations in the past ten years. |
Search for related items by subject
| Subject: | Interpersonal communication. Interpersonal relations. |
Available copies
- 17 of 18 copies available at SPARK Libraries.
Holds
- 0 current holds with 18 total copies.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Saxton Community Library | 153.6 PAT (Text) | 3SAXT000359649 | Adult Nonfiction | Available | - |
| Tamaqua Public Library | PB R 153.6 PA (Text) | 30TPL00173654I | Adult Nonfiction | Available | - |
| Allentown Public Library | 153.6 CRUC (Text) | 34455005648304 | Adult Nonfiction 2nd FL | Checked Out | 04/15/2024 |
| Barrett Paradise Friendly Library | 153.6 Pat (Text) | 37171000177374 | Adult Nonfiction | Available | - |
| Clearfield County Public Library | 153.6 CRUCIAL (Text) | 39637100398332 | Adult Nonfiction | Available | - |
| Hamlin Library | 153.6 PAT (Text) | 38427000605908 | Nonfiction | Available | - |
| Newfoundland Area Library | 153.6 PAT (Text) | 38445000448046 | Nonfiction | Available | - |
| Pleasant Mount Library | 153.6 PAT (Text) | 38453000159431 | Nonfiction | Available | - |
