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Crucial conversations : tools for talking when stakes are high / Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler ; [foreword by Stephen R. Covey].

Patterson, Kerry, 1946- (author.). Covey, Stephen R., (writer of forewords.). Grenny, Joseph, (author.). McMillan, Ron, (author.). Switzler, Al, (author.).

Summary:
Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: new firsthand accounts of how these skills changed readers' lives; new case studies showing how business leaders successfully applied these methods to achieve results; new links to videos teaching what to do and what to avoid during crucial conservations; new research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: prepare for high-stakes conservations; make it safe to talk about almost anything; transform unpleasant emotions into powerful dialogue; be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

Record details

  • ISBN: 9780071775304 (hardcover)
  • ISBN: 0071775307 (hardcover)
  • ISBN: 9780071771320 (paperback)
  • ISBN: 0071771328 (paperback)
  • Physical Description: xviii, 244 pages ; 24 cm
  • Edition: Second edition.
  • Publisher: New York : McGraw-Hill, [2012]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (p. 231) and index.
Formatted Contents Note:
Foreword to the second edition -- Foreword to the first edition -- Preface -- What's a crucial conversation?: and who cares? -- Mastering crucial conversations: the power of dialogue -- Start with heart: how to stay focused on what you really want -- Learn to look: how to notice when safety is at risk -- Make it safe: how to make it safe to talk about almost anything -- Master my stories: how to stay in dialogue when you're angry, scared, or hurt -- State my path: how to speak persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to action: how to turn crucial conversations into action and results -- Yeah, but: advice for tough cases -- Putting it all together: tools for preparing and learning -- Afterword: What I've learned about crucial conversations in the past ten years.
Subject: Interpersonal communication.
Interpersonal relations.

Available copies

  • 16 of 17 copies available at SPARK Libraries.

Holds

  • 0 current holds with 17 total copies.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Ashland Public Library 153.6 PAT (Text)
Bookplate: Received from the Office of Commonwealth Libraries for the new director orientation program.
30399000342954 Non-fiction Available -
Bangor Public Library R 153.6 CRU (Text) 75011000360872 Adult Reference Available -
Bellwood-Antis Public Library 153.6 Pat (Text)
Memorial: KURTZ, BETTY FROM THE BETTY KURTZ MEMORIAL BOOK FUND.
310BEL00048983 Adult Nonfiction Available -
Cambria County Library PROFESSIONAL 153.6 C955 (Text) 85131001791848 CACM Professional Collection Available -
Ebensburg Public Library 153.6 PAT (Text) 31814700830018 EBNM Non-Fiction Available -
Everett Free Library 153.6 P (Text) 15537000006705 Adult Nonfiction Available -
Montrose 153.6 PATT (Text) 37000009423127 SSQM Main Floor Available -
Northern Cambria Public Library 153.6 Cru (Text) 31814100624946 NCMM Non-Fiction Available -
Public Library of Catasauqua 153.6 CRU (Text) 70000000168596 Adult Non-Fiction Available -
Saxton Community Library 153.6 PAT (Text) 3SAXT000359649 Adult Nonfiction Available -


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